Phil Fersht is a world-renowned analyst, writer and visionary in emerging technologies, intelligent automation and robotic process automation software, digital business services, and the transformation of enterprise operations to drive customer impact and competitive advantage.
Fersht coined the terms “The As-a-Service Economy” and the “Digital OneOffice”, which describe HfS Research’s vision for business operations and the impact of cognitive automation and disruptive digital business models. In 2012, he authored the first analyst report on Robotic Process Automation (RPA), introducing this topic to the industry and is widely recognized as the pioneering analyst voice that has driven the evolution of the RPA industry.
Fersht founded HfS Research in 2010 and has masterminded the development of the HfS organization as a leading analyst for the firm, in addition to steering the business operations. He is also author and creator of the most widely-read and acclaimed blog in the global services industry, entitled “Horses for Sources” and now entering its ninth year, attracting over a million visits per year across the globe.
Fersht was named Analyst of the Year in 2017 for the third time by the Institute of Industry Analyst Relations, which voted on 170 other leading analysts. HfS Research was named Independent Research Firm of the Year for 2017.