An outlook on the innovation and technology landscape of emerging Europe
09.45 - 10.00
Shared services as an asset to drive and support innovation and growth
13:15 - 14:00
Though innovation and growth have never been key drivers behind the shared services model, SSCs are under increasing pressure to support top-line growth as well as reduce costs. So how are they transforming from volume process management experts to innovators?
Destination Poland — Emerging Europe’s largest Global Business Services provider
14:05 - 14:50
Home to 850+ service centres employing more than 193,000 people —a third of which are reported to be IT specialists— ICT production in Poland has risen 20% in the last 6 years. Find out more about why businesses such as IBM, HP, Intel, Nokia and Samsung have established operations there and how the country can foster your growth.